Madgwicks Lawyers’ innovative approach to managing TPG Telecom national leasing portfolio is leaping from strength to strength with the official TPG Telecom system receiving 100% satisfaction levels by suppliers who have made zero suggested improvements and reported no problems.
Reducing the average number of days to complete a transaction from 213 days* to 66.5 days*, the process is now TPG Telecom's official process to be followed by all suppliers, all of which have found the system to be seamless with no reported problems or improvements.
When Partner Rohan Ingleton and Legal Executive Lauren Milne started acting for TPG Telecom more than ten years ago, they recognized the need to streamline and control the accuracy of data for TPG Telecom's leasing portfolio (made up of over 5,000 national sites) and created the unique and highly innovative Data Source and Offer Letter Process.
Designed and created by Madgwicks Legal Executive Lauren Milne, the tool has controlled options, guidance notes and commercial/legal term offer controls that could be used to negotiate a lease.
The tool forms a data source whereby the following documents can be created (fully populated) simply through the user completing the form and clicking on a single button:
- offer letter for a Lease;
- offer letter for a Licence; and
- escalation form (when what the supplier is agreeing to requires management approval).
The document then also becomes a data source for over 65 of TPG Telecom's Madgwicks precedents. By clicking a few buttons Madgwicks are able to produce fully completed:
- state specific leases or licences;
- all correspondence;
- execution packs; and
- various other registrable forms.
Upon completion of each transaction, the tool can then create an audit report that is handed over to the client to integrate into their own data management and financial systems.
These results have been closely monitored by TPG Telecom over the last 12 months with consistent feedback sought from suppliers regarding their experience with the system. We are delighted to learn that there has been an overwhelmingly positive response across the board.
 National Average for the period March 2016 to March 2017
 National Average as at 24 April 2018.